Customer Service Representative
Deliver the Experience Behind the Platform.
About the Role
Customer Service Representatives help students, employers, schools, universities, and partners successfully navigate AccessStudents. You'll answer questions, resolve account issues, assist with onboarding, educate users about platform features, and help ensure customers receive a professional experience.
You are the voice of AccessStudents — the person who turns confusion into clarity and frustration into confidence.
Primary Responsibilities
- Student support
- Employer support
- School and university support
- Account assistance
- Platform navigation
- Onboarding assistance
- Red Flag support
- Profile assistance
- Issue escalation
- Customer education
- Retention support
Key Performance Indicators
Qualifications
- Patient, organized communicator
- Enjoys helping people and solving problems
- Strong written and verbal communication
- Empathy and active listening skills
Ideal For
Patient, organized communicators who enjoy helping people and solving problems.
Compensation
$41,600 – $54,080
$20-$26/hour based on experience. Full benefits eligible.
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Remote work
- Professional development budget
- Wellness program
- Career advancement pathways
Application → Video Intro → Assessment → Interview → Offer
Career Path
Application Questions
You'll be asked to answer these as part of your application:
Ready to Apply?
Our application process takes about 20-30 minutes across four steps. Your progress is saved at each stage.
Questions? careers@myaccessstudents.com